Terms and Conditions

The legal bit

When you shop with us (or access our services (our “Services”), apps, and websites (our “Websites”), these terms apply. They’re important for both of us as they set out what we expect from each other, and they also give you helpful info. You can also find out more on our Help pages (which also form part of these terms). Of course, if you need anything else, get in touch with our Customer Care team – we always love to hear from you!

We keep these terms and Help pages updated and we amend them every so often, so remember to check back in before you shop, as the latest set will apply.

About you

To shop with us, you need to:

• Be at least the age of majority in your state or province of residence, or be the age of majority in your state or province of residence and have given consent to your minor dependents to use this site;
• Have a credit or debit card that we accept (as shown during checkout); and
• Be authorized to use that credit or debit card (e.g. it is in your name or you have permission to use it).

Password and Registration

You may browse the Websites without registering, but you may not order any Product or Services, or stream any online classes, without creating an account, completing our checkout process and agreeing to our Terms & Conditions.

Our information collection and usage policies with respect to such User Information are set forth in our Privacy Policy.

Placing an order

When you place an order, you should receive an order confirmation email confirming receipt of your order.

We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).

All orders are subject to availability and confirmation of the order price. Don’t worry, if there’s an issue with an order, we’ll get in touch with you.

Very occasionally, we may need to refuse or cancel an order or close or freeze an account (even if we have previously confirmed your order) – e.g. if we notice something unusual on an order or an account. 

Prices and product descriptions

We may have to change products without notice or we may price up or describe a product or promo wrongly. If we discover an error for any goods you’ve ordered, we will contact you as soon as possible and give you the option of reconfirming your order (at the correct price) or canceling it.

If we can’t get in touch with you, we will treat the order as canceled. If you cancel and you’ve already paid, we will refund you in full.

The majority of product prices on our site exclude tax. Taxes are calculated during checkout based on your location. 

Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged (see below). Such additional charges will be clearly shown during the checkout process and included in the 'Total Cost’.

In addition, we reserve the right to modify or discontinue, temporarily or permanently, our Service (or any part thereof) including updating, modifying any online course with or without notice. You agree that we will not be liable to you or to any third party for any modification, suspension or discontinuance of the Service or any on-line course.

Delivery

Before you finalize your order, you’ll be given various delivery options to choose from with estimated delivery time after your order is packed and shipped and dates depending on the delivery address. Please note: shipping times are variable based on the product ordered.

We work very hard to try to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics, or bad weather. We will keep you updated as much as we can and you should be able to track your parcel’s progress.

Returning an unwanted item?

We get it, sometimes something just doesn't work for you and you want your money back. Don't worry, as long as an item is still in its original condition and in the original packaging, we accept returns, subject to the rules below, which includes rules around Fair Use.

If you return an item requesting a refund or an exchange get in touch within 14 days of the item being delivered to you or available for collection, we'll give you a Return Authorization Number and once the return is approved and the item is back with us, a full refund, barred the shipping costs, will be with you by way of the original payment method.

We aim to refund you within 14 days of receiving the returned item.

If you request a refund for an item during the above time frames but you can't return it to us for some reason, please get in touch – but any refund will be at our discretion.

After that?

We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to you and ask you to cover the delivery costs.

Proof of postage

We strongly recommend you get proof of postage and follow our returns process.

Original condition

All returned items should be sent back to us in their original condition together with the original packaging.

All items are inspected on return. When checking out a print, please be careful with the item (don’t use unnecessary force) and don’t wear make-up, perfume, cologne, deodorant or antiperspirant as these can mark and leave scents on the item.

If an item is returned to us worn, used, damaged or in an unsaleable condition, or where the above instructions have not been followed, we won’t be able to give you a refund and we may have to send it back to you and ask you to cover the delivery costs. Alternatively, we (at our sole discretion) may choose to reduce your refund to reflect any reduction in the value of an item.

None of this affects your statutory rights.

Fair use

In the event we believe that you are sharing your password or otherwise violating these terms (for example, if there is an unusually high level of use of a purchased online video on multiple devices), we may terminate your account and deny you further access to our Services.

Please note, we reserve the right to take legal action against you if the items you return don’t match what you ordered.

This doesn’t affect your statutory rights.

Promo Codes

From time to time, we may give you Promo Codes that you can use to reduce the price of specified products. Remember, it’s up to you to enter the code at checkout!

Each Promo Code has its own terms, which will be made clear at the time it’s issued to you (e.g. what products, single/multiple use, when it can be used etc). If a Promo Code is not used within the terms given (e.g. a specified timeframe) and the code becomes invalid, this is the responsibility of the customer.

If you’re given a unique Promo Code that is meant just for you please keep it secret and don’t let anyone else use it or abuse it (e.g. don’t post it on social media). If we think there is or has been misuse of a Promo Code in any way (e.g. selling it or sharing it with others), we can cancel your Promo Code and/or suspend or even close your account without telling you.

We don’t like to do this, but if a Promo Code can’t run properly because someone or something is spoiling the fun for everyone – e.g. fraud, tampering, technical errors or anything else that is beyond our control that affects the running or fairness of the Promo Code – we can cancel, modify or suspend the Promo Code.

 

Your information

Our Privacy Policy sets out how we’ll use your information. If your details change, remember that you need to update My Account so we can continue giving you our best service (you can also update your marketing preferences there).

 

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Intellectual property, and content

Magnum Photos owns or has permission to use the intellectual property rights in its Website and its content. These rights are protected around the world. All such rights are reserved.

Rights concerning the work of the photographer remain the bearer of the rights of the author of his or her work.

You are not allowed to use any part of the Websites for commercial purposes unless you have our express permission. 

Complaints or need to speak to us?

Occasionally things do go wrong and you may want to get in touch with us. If that happens, please contact otchere@gmail.com, who will work with you to resolve any issues you’re having with our services: